Build a guide for each of them: check-in for guests, turnarounds for cleaners, processes for your staff. Send one link. No app, no login.
Free to start. No card required.
Works with the PMS you already use
Fwd: Fwd: Re: cleaning
Turnaround checklist (use this one)
So every questioncomes back to you.
Guest guides
Guest guides start with the sections already laid out: getting in, parking, Wi-Fi, how things work, local picks and house rules. Fill in the blanks and the live preview updates as you type.
Cleaner guides
Numbered steps with photos, in the order the job is done. Bins, linen, the boiler. Write it once and every cleaner after this one follows the same list.
Staff guides
The things only you know, for your VA or co-host: who to call, where the spare key is, how to handle a call-out at 11pm.
Company guides
Guest background checks, inbox rules for the VA, chargebacks. Company guides apply to every property, so a new hire reads the same thing your last one did.
A guide is just a link, so it drops into the check-in message your PMS already sends. Works with Airbnb, Booking.com and Vrbo guests too.
Or a QR code onthe kitchen counter.
Scan for your guide
Free to start. No card required.
A company guide is a process that applies across the whole business — running a background check, how the VA handles the inbox, what to do about a chargeback. A property guide belongs to one building, and you make one per audience: guests, cleaners, staff.
No. Every guide has its own link, so people only ever see the one you sent them. Guest guides open as a branded welcome; team guides open as a plain index, because hospitality framing reads as odd to someone at work.
Nobody does. Both open as a normal web page on any phone — no app, no login, and no per-seat cost for a cleaner you use twice a month.
It's the reason most people start. Instead of explaining everything twice, you send the company guides plus the property guides they'll work on. They read the same thing your last hire did, videos included, and you're not on the phone all week.
Yes, because it isn't tied to any of them. Paste the guest link into your welcome message on any platform, print the QR for the kitchen counter, or send it to direct-booking guests yourself.
Any time. The link stays the same and edits appear immediately, so you can fix a door code mid-stay or correct a turnaround step without resending anything.
A first guest guide takes most hosts under an hour, since the sections are already laid out. Team and company guides take as long as the process is — but you write each one once, for good.
Each link is unguessable, and you can add a PIN or an expiry date per guide. You can also see how many times each link has been opened, which is a useful way to tell whether the guide was actually read.
